For White Glove Customer Support, contact our Pillow Butler to answer any of your questions. From what pillow is best for your sleeping style to how to select the best sizes for your sheets and comforters, our Pillow Butler offers concierge quality customer service. Available Monday through Friday from 9:00 A.M. to 5:00 P.M. Pacific Time at 1.866.downetc/1.866.369.6382.
What's a bed without a pillow? Or a couch? Our pillow inserts come in dozens of shapes and sizes so you can be creative. Pick your own fabric and know our inserts meet the critical eye of the best decorators in the hotel business. Give them a karate chop and you will see a nice dent because we use the best feathers and a lovely cotton fabric.
Dry clean or wash cold in a large dryer with mild detergent. When drying, set your dryer on its lowest heat settings and include 3 clean tennis balls, a pair of white tennis shoes, or similar items to agitate the fill.
Down Etc ships via UPS Ground, unless otherwise specified. Processed orders are typically shipped via UPS Ground, which takes 1-5 business days, depending on your delivery area. For most in-stock items, you can expect to receive your order within 3-8 business days of placing your order. Please contact us at 415-348-0084 for shipping estimates outside the contiguous 48 states. Shipping charges are based on the size of the purchase. Orders over $150 ship free of charge. Orders of $150 and under ship with the following charges:
$25.01 and up to and including $100.00
$100.01 and up to and including $150.00
$150.01 and Over
For further details on Shipping & Returns, please click here.
In the mood to decorate with pillows? Our Down Etc cotton covered square pillow insert is beautifully made with a knife edge detail. Our CentroClean hypoallergenic feathers and down are a must. A favorite of hotel decorators the world over.