For White Glove Customer Support, contact our Pillow Butler to answer any of your questions. From what pillow is best for your sleeping style to how to select the best sizes for your sheets and comforters, our Pillow Butler offers concierge quality customer service. Available Monday through Friday from 9:00 A.M. to 5:00 P.M. Pacific Time at 1.866.downetc/1.866.369.6382.
As a Diva, I am always looking for the newest, greatest, and most luxurious concepts. Welcome to Down on Earth, an exclusive ORGANIC line where we went from seed to sleep starting with natural fabric filled with our best feathers. All you need to do is pick the pillow size. If you just bought a fabulous pillow, you must protect it. This 100% Certified Organic Cotton Protector will zip up nicely and keep your investment clean and fresh. Just don't forget to wash this with your sheeting to keep things super nice.
Down Etc ships via UPS Ground, unless otherwise specified. Processed orders are typically shipped via UPS Ground, which takes 1-5 business days, depending on your delivery area. For most in-stock items, you can expect to receive your order within 3-8 business days of placing your order. Please contact us at 415-348-0084 for shipping estimates outside the contiguous 48 states. Shipping charges are based on the size of the purchase. Orders over $150 after discounts applied ship free of charge. Orders of $150 and under ship with the following charges:
$25.01 and up to and including $100.00
$100.01 and up to and including $150.00
$150.01 and Over (after discounts applied)
For further details on Shipping & Returns, please click here.