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For White Glove Customer Support, contact our Pillow Butler to answer any of your questions. From what pillow is best for your sleeping style to how to select the best sizes for your sheets and comforters, our Pillow Butler offers concierge quality customer service. Available Monday through Friday from 9:00 A.M. to 5:00 P.M. Pacific Time at 1.866.downetc/1.866.369.6382.
Ask the Diva
Where do you go for support? I always go to my Memory Foam Pillow. It cradles my neck just right and gives me the support I need to have a Great Night's Sleep!™
Dry Clean or wash cold in a large dryer with mild detergeant. When drying, set your dryer on it's lowest heat setting and include 3 clean tennis balls, a pair of white tennis shoes or a similar items to agitate the fill.
Down Etc product orders are processed within 3 -5 business days and shipped via UPS Ground, unless otherwise specified. Our shipping charges are based on your total order cost. See the chart below or visit our Shipping Tab. Shipping is free for orders over $150.
|Total Order||Shipping Charges|
|Up to $25.00||$9.95|
|$25.01 - $100.00||$19.95|
|$100.01 - $150.00||$29.95|
|$150.01 - and Over||Shipping is free|
Currently, we do not ship internationally through our website. If you are interested in international shipments, contact us at 1.866.369.6382.
|Name||Essential Memory Foam Pillow and Pillow Case|
|Description||When you want full neck support, the down etc® Memory Foam pillow has a distinctive contour to properly fit the head, neck and spinal alignment. It comes covered with a 75% Cotton /25% Polyester Pillow Case. Packaged in a PVC bag with handles.|