For White Glove Customer Support, contact our Pillow Butler to answer any of your questions. From what pillow is best for your sleeping style to how to select the best sizes for your sheets and comforters, our Pillow Butler offers concierge quality customer service. Available Monday through Friday from 9:00 A.M. to 5:00 P.M. Pacific Time at 1.866.downetc/1.866.369.6382.
It's that time of year again, back-to-school season. Over the next several weeks, college campuses around the country will fill with students and the excitement of the beginning of a new semester. Proper sleep is one of the most important parts of being well-rested, mentally-sharp, and ready to learn. If you have a student or know a student going back to school this fall, help prepare them for success for the coming school year by giving them the gift of a great night's sleep.
Down Etc ships via UPS Ground, unless otherwise specified. Processed orders are typically shipped via UPS Ground, which takes 1-5 business days, depending on your delivery area. For most in-stock items, you can expect to receive your order within 3-8 business days of placing your order. Please contact us at 415-348-0084 for shipping estimates outside the contiguous 48 states. Shipping charges are based on the size of the purchase. Orders over $150 ship free of charge. Orders of $150 and under ship with the following charges:
$25.01 and up to and including $100.00
$100.01 and up to and including $150.00
$150.01 and Over
For further details on Shipping & Returns, please click here.