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FAQs at Down Etc

FAQs

PRODUCT CARE

1. What is the difference between Down and Feathers?

Down consists of the clusters found on the underside of a goose or a duck (waterfowl). The clusters are soft, fine strands that stem from a central point and as they interlock they trap air. The air keeps you warm. Feathers are the outer plumage of a waterfowl. Feathers have a quill and are flatter than a down cluster. They are thicker and do not entrap air to provide the warmth as a down cluster does. Many products are a mix of down and feathers. Generally, when there is more down in a product. It is fluffier and softer and when there is a higher feather content. It is firmer.

 

2. What does Fill Power mean?

Fill power is the standard measure of the number of cubic inches filled by an ounce of down. The more space an ounce of down occupies the more warmth it provides. This is because more space entraps more air. (And it is the air that provides the warmth.)

3. How often should I wash my pillows and comforters?

You should wash your pillows and comforters upon soiling or after any build-up of moisture in your room. Keeping your down bedding clean and thoroughly dry will prevent the build-up of dust or mold. We encourage you to use pillow protectors, duvet protectors, feather bed protectors, and mattress pads to create the most hygienic bed and to protect your investment.

4. I stored my down comforter for the winter and it started to smell. Why?

If you store your down products (Comforters, Pillows and Feather Beds), never put them in plastic bags or containers. Down is a natural product – it needs to breathe. If these products are enclosed in a plastic bag with no breathing holes, moisture can build up and they may begin to smell. Always store down products in cotton bags or breathable containers in a dry area with proper ventilation. In the event your down products do develop an odor, air them outside of the protector in sunlight or place them in the dryer on the lowest heat setting to absorb the moisture and eliminate the odor. Include three fresh tennis balls in the dryer to agitate the fill.

5. When I wash my down comforter, I can’t seem to get it dry quickly. What do I do?

Use a front load dryer at its lowest heat setting and include three fresh tennis balls, a clean pair of white tennis shoes, or a similar item to agitate the fill. You may have to re-position the comforter in the dryer as it begins to dry. It is very important that you dry your comforters and pillows thoroughly in order to avoid mildew. This may take several hours.

6. Is it true that you are supposed to change your pillows once a year? How often should I get new pillows?

If you keep your pillows clean, it is not necessary to replace them once a year. Pillow protectors used on all pillows will prevent soiling and the build up of dust or moisture inside of your pillows. When cleaning your pillows make sure they are thoroughly dried to prevent any build-up of dust or mold. Wash your pillow protectors frequently. As long as your pillows are kept clean and free of moisture, you should not have to replace them for years.

7. What are Dust Mites?

Dust Mites are tiny bugs that live in your home. They measure 1/100th of an inch in length and feed off dust. Their waste is a major cause of allergies and asthma. They love warm, humid areas filled with dust. To prevent Dust Mites in your home. It is essential to keep your home free of dust and moisture. Pillow protectors and mattress pads help to keep your pillows and mattresses clean and free of Dust Mites. Clean the protectors frequently.

8. When I received my down comforter/pillow in the mail, it looked flat. I expected it to be more fluffy. What do I do?

Just add air. Down is a natural product and needs to breathe. The down products have been compressed for shipping. All of the air has been pushed out. Just add air by fluffing your down product and letting it breathe outside of the packaging or any sheeting to fluff it up. Once the down clusters entrap air, they fluff up and regain loft. Comforters are made using only the finest quality all natural fills and fibers. With proper care, your down/feather products should last for many years.

SELECTING THE BEST PRODUCTS FOR YOUR PERSONAL PREFERENCES

9. How do I determine what is the best down comforter for me?

Picking the best down comforter is a matter of personal preferences. All comforters are available in 3 weights; Summer Weight (light weight), Fall Weight (medium weight) and Winter Weight (heavy weight). Depending how you like your bed to look and feel, we can determine the comforter that is right for you. Do you like a warm and fluffy bed, or do you get hot at night and like a lighter comforter? Do you like a tailored look for a platform bed? We have the comforter for you.

10. I love the bedding/pillow at a hotel that I recently visited/stayed at. How do I purchase it for myself/find them?

We know hotels worldwide. Tell us where you stayed and what you liked about the bedding/pillow. Chances are you have loved a pillow or bedding we made and if we didn’t make the one you loved, we will suggest something that feels just like it!

11. I get too hot when I sleep, would I like a down comforter?

Down is a natural product and will breathe and adjust to your body temperature. You may find that you are hotter sleeping under a polyester comforter, as it does not breathe. We recommend using 100% cotton duvet covers and sheets with down products because cotton is a natural, breathable fiber. This will provide the most comfort and allow you to sleep at a comfortable temperature.

12. What kind of cover do I use on my down comforter?

We always recommend a duvet cover for your down comforter. Not only will this keep your comforter covered and clean, but it is a decorative element to your bedding. We recommend 100% cotton duvet covers and sheets. We do not recommend using polyester (synthetic fibers) over a down comforter because polyester does not allow the down to breathe. You can also add a duvet protector to keep your duvet clean.

13. We purchased new pillows and my husband no longer snores? Could this be the pillows? Is there a connection? Why would a new pillow make a difference?

Your new pillows probably support your partner’s head at the correct angle so that they are breathing more easily causing them to snore less. A firmer pillow will keep your head straight allowing you to breathe easily in your sleep. If your head and neck are at the correct angle, you are less likely to snore and will get a more efficient flow of oxygen to your brain, promoting a better, more sound sleep. We suggest firmer pillows for side and back sleepers and softer pillows for stomach sleepers.

14. When I sleep on down pillows, my allergies act up and I have trouble breathing. Can I be allergic to down?

All products are cleaned using our CentroClean™ cleaning process that removes the allergens from the down and feathers. Often when people are allergic to down, it has not been cleaned properly or the product has not been cared for properly and has developed dust or mold, which is the actual cause of most allergic reactions. Often people are allergic to the dust not the actual down. If you do find that you are allergic to down, we would like to recommend Poly Plush pillows and blankets. They are all hypo-allergenic and filled with a spun imitation silk floss fiber.

DOWN ETC PRODUCTS

15. What is Baffle Box Construction?

Down Etc at home comforters and feather beds are made with baffle box construction with invisible baffle seams. Baffle box construction is a box within a box. Each comforter has boxes that are approximately 15”x15.5”. Each box has a box within it. This is a double layer of fabric and a closed box. This prevents the down from shifting around, and gives the down more space to breathe, thus providing for a fluffier product.

16. What is a Feather Bed? How do I use it?

Feather beds are feather and down filled mattress toppers, which sit on top of the mattress pad and mattress and beneath the bottom sheet. They add extra loft, warmth, and comfort to the bed. We always recommend feather bed protectors for all feather beds. The 235TC (thread count), 100% cotton cover with invisible zipper closure will preserve the life of the feather bed and keep it hygienic, protecting it from dirt, Dust Mites and mold. The feather bed protector should be washed as frequently as your sheeting.

17. Why do I need a Mattress Pad?

The mattress pad covers the mattress and protects it from soiling, moisture and Dust Mites. Mattress pads should be washable. Use double sided polyester/cotton quilted fabric for durability and washability.

18. I have had other down comforters that leak. How do I know that a down comforter from Down Etc will not leak?

Down Etc comforters are made using superior construction techniques and 100% downproof cotton fabric. The baffle box construction with invisible seams keeps the down securely and evenly distributed throughout the comforter. The down in our comforters will not shift. In addition, our comforters are finished with double stitched edges and German cotton piping, which prevents any down from leaking. Comforters are made using only the finest quality all natural fills and fibers.

19. Gift Card

The gift of luxury, the gift of down. With Down Etc’s gift card provide a friend or loved one the gift of Down Etc products. Available in denomination up to $1500., arrives within an hour by email, the gift card can be used for purchases online or at our San Francisco retail store. Our Gift Cards have no fees and never expire. Promotional discounts may not be used towards the purchase of a Gift Card. Gift Cards are not subject to state and local sales tax or delivery charges. If these charges appear within your checkout screen they will not be included on your credit card. Go to the Gift Card link in the footer below.

20. Registry

Planning a special event, celebration, baby shower, anniversary, wedding or group gift, sign up for Down Etc's registry. You can create a list of products you want, invite friends, be notified when items are purchased and manage your registry list. Go to the Registry link in the footer below.