1. What is the difference between Down and Feathers?

Down consists of the clusters found on the underside of a goose or a duck (waterfowl). The clusters are soft, fine strands that stem from a central point and as they interlock they trap air. The air keeps you warm. Feathers are the outer plumage of a waterfowl. Feathers have a quill and are flatter than a down cluster. They are thicker and do not entrap air to provide the warmth as a down cluster does. Many products are a mix of down and feathers. Generally, when there is more down in a product, it is fluffier and softer and when there is a higher feather content, it is firmer.


2. What does Fill Power mean?

Fill power is the standard measure of the number of cubic inches filled by an ounce of down. The more space an ounce of down occupies the more warmth it provides. This is because more space entraps more air. (And it is the air that provides the warmth.)


3. What’s your best pillow?

The best pillow for you will be a personal preference. Generally, when starting to search for the perfect pillow, we have seen that women prefer the 50% / 50% White Goose Down and Feather Pillow and men prefer the Rhapsody Wrap, 30% / 70% Feather and Down Pillow.
We recommend that if you are 5’3” and under, you purchase a standard size pillow; if you are 5’3” – 5’10”, you purchase a queen size pillow; and if you are over 5’10” and over, you purchase a king size pillow.


4. What pillow would you recommend for a side sleeper?

For a side sleeper, we recommend the Rhapsody Wrap, 30% / 70% Feather and Down Pillow; the feather core provides support for your head, while the down and feather mix wrapped around the core can be molded to your preferred placement.


5. What is the difference between the AquaPlush® Hypoallergenic Polyester Pillow and the Fairfax Hypoallergenic Polyester pillow?

The AquaPlush® Hypoallergenic Polyester Pillow has a combed fiber polyester fill. The Fairfax pillow has a fill that feels like a whole piece of polyester foam inside.


6. How often should I wash my pillows and comforters?

You should wash your pillows and comforters upon soiling or after any build-up of moisture in your room. Keeping your down bedding clean and thoroughly dry will prevent the build-up of dust or mold. We encourage you to use pillow protectors, duvet protectors, feather bed protectors, and mattress pads to create the most hygienic bed and to protect your investment.


7. I stored my down comforter for the winter and it started to smell. Why?

If you store your down products (Comforters, Pillows and Feather Beds), never put them in plastic bags or containers. Down is a natural product – it needs to breathe. If these products are enclosed in a plastic bag with no breathing holes, moisture can build up and they may begin to smell. Always store down products in cotton bags or breathable containers in a dry area with proper ventilation. In the event your down products do develop an odor, air them outside of the protector in sunlight or place them in the dryer on the lowest heat setting to absorb the moisture and eliminate the odor. Include three fresh tennis balls in the dryer to agitate the fill.


8. When I wash my down comforter, I can’t seem to get it to dry quickly. What do I do?

Use a front load dryer at its lowest heat setting and include three fresh tennis balls, a clean pair of white tennis shoes, or a similar item to agitate the fill. You may have to re-position the comforter in the dryer as it begins to dry. It is very important that you dry your comforters and pillows thoroughly in order to avoid mildew. This may take several hours.


9. Is it true that you are supposed to change your pillows once a year? How often should I get new pillows?

If you keep your pillows clean, it is not necessary to replace them once a year. Pillow protectors used on all pillows will prevent soiling and the build-up of dust or moisture inside of your pillows. When cleaning your pillows make sure they are thoroughly dried to prevent any build-up of dust or mold. Wash your pillow protectors frequently. As long as your pillows are kept clean and free of moisture, you should not have to replace them for years.

10. When I received my down comforter/pillow in the mail, it looked flat. I expected it to be fluffier. What do I do

Just add air. Down is a natural product and needs to breathe. The down products have been compressed for shipping. All of the air has been pushed out. Just add air by fluffing your down product and letting it breathe outside of the packaging or any sheeting to fluff it up. Once the down clusters entrap air, they fluff up and regain loft. Comforters are made using only the finest quality all natural fills and fibers. With proper care, your down/feather products should last for many years.

11. How do I determine what is the best down comforter for me?

Picking the best down comforter is a matter of personal preferences. All comforters are available in 3 weights: Summer Weight (light weight), Fall Weight (medium weight) and Winter Weight (heavy weight). Depending how you like your bed to look and feel, we can determine the comforter that is right for you. Do you like a warm and fluffy bed, or do you get hot at night and like a lighter comforter? Do you like a tailored look for a platform bed? We have the comforter for you.

12. I loved the bedding/pillow at a hotel I recently visited/stayed at. How do I purchase it for myself/find it?

We know hotels worldwide. Call us at 415-348-0084 and tell us where you stayed and what you liked about the bedding/pillow. Chances are you have loved a pillow or bedding we made and if we didn’t make the one you loved, we will suggest something that feels just like it!

13. I get too hot when I sleep, would I like a down comforter?

Down is a natural product and will breathe and adjust to your body temperature. You may find that you are hotter sleeping under a polyester comforter, as it does not breathe. We recommend using 100% cotton duvet covers and sheets with down products because cotton is a natural, breathable fiber. This will provide the most comfort and allow you to sleep at a comfortable temperature.

14. What kind of cover do I use on my down comforter?

We always recommend a duvet cover for your down comforter. Not only will this keep your comforter covered and clean, but it is a decorative element to your bedding. We recommend 100% cotton duvet covers and sheets. We do not recommend using polyester (synthetic fibers) over a down comforter because polyester does not allow the down to breathe. You can also add a duvet protector to keep your duvet clean.

15. We purchased new pillows and my partner no longer snores? Could this be the pillows? Is there a connection? Why would a new pillow make a difference?

Your new pillows probably support your partner’s head at the correct angle so that they are breathing more easily causing them to snore less. A firmer pillow will keep your head straight allowing you to breathe easily in your sleep. If your head and neck are at the correct angle, you are less likely to snore and will get a more efficient flow of oxygen to your brain, promoting a better, more sound sleep. We suggest firmer pillows for side and back sleepers and softer pillows for stomach sleepers.

16. When I sleep on down pillows, my allergies act up and I have trouble breathing. Can I be allergic to down?

All products are cleaned using our CentroClean™ cleaning process that removes the allergens from the down and feathers. Often when people are allergic to down, it has not been cleaned properly or the product has not been cared for properly and has developed dust or mold, which is the actual cause of most allergic reactions. Often people are allergic to the dust not the actual down. If you do find that you are allergic to down, we would like to recommend AquaPlush pillows and blankets. They are all hypo-allergenic and filled with a spun imitation silk floss fiber.

17. What is CentroClean™? How is Down Etc down made hypo-allergenic?

Our feather and down products are all cleaned above industry standard to insure a premium product. We use a specialized cleaning process called CentroClean™ to ensure that our products are highly sanitized and hypoallergenic. We wash our feathers and down for a minimum of 30-50 minutes using Henkel/Fluidol K 6 German detergent. This cleaning product has been specifically created for feather and down cleaning. Our feathers are rinsed 20-30 times until the water is clean and tested. Once the wash line is checked for quality, the feathers are sent to steam dryers, resulting in feathers of great curl and loft. All processing is quality checked before manufacturing of Down Etc’s down products begins.

18. What is Baffle Box Construction?

Comforters and feather beds are made with baffle box construction with invisible baffle seams. Baffle box construction is a box within a box. Each comforter has boxes that are approximately 15”x15.5”. Each box has a box within it. This is a double layer of fabric and a closed box. This prevents the down from shifting around, and gives the down more space to breathe, thus providing for a fluffier product.

19. What is a Feather Bed? How do I use it?

Feather beds are feather and down filled mattress toppers, which sit on top of the mattress pad and mattress and beneath the bottom sheet. They add extra loft, warmth, and comfort to the bed. We always recommend feather bed protectors for all feather beds. The 235TC (thread count), 100% cotton cover with invisible zipper closure will preserve the life of the feather bed and keep it hygienic, protecting it from dirt, Dust Mites and mold. The feather bed protector should be washed as frequently as your sheeting.

20. I have had other down comforters that leak. How do I know that a down comforter from Down Etc will not leak?

Down Etc comforters are made using superior construction techniques and 100% downproof cotton fabric. The baffle box construction with invisible seams keeps the down securely and evenly distributed throughout the comforter. The down in our comforters will not shift. In addition, our comforters are finished with double stitched edges and German cotton piping, which prevents any down from leaking. Comforters are made using only the finest quality all natural fills and fibers.

21. Why do feathers poke through my pillow/comforter?

When duck feathers are long, they can poke through. The feathers we use are only 1”-1¼”. To prevent feathers from poking through, we use a Baffle Box construction which is a box within a box. This creates a double layer of fabric and a closed box which prevents the down from shifting.

22. Are extra-long featherbeds available for separate purchase?

No, the extra-long featherbeds are only available as part of the College Dorm Room Bedding kit .

23. Do you offer extra-long bedding suitable for Dorm Rooms?

We offer extra-long bedding as part of the College Dorm Room Bedding Kit , which includes:

  • Down Comforter – Filled with hypoallergenic CentroClean™ down, these comforters are covered in 235 thread count, 100% down-proof cotton, preshrunk cotton ticking fabric. Our medium weight Fall comforters have deep 1¼″ baffle box construction, invisible seams, and German cotton piping.
  • Down Pillow – Our 235 thread count Rhapsody Wrap bed pillow is filled with a blend of hypoallergenic, CentroClean™ white goose down and white goose feathers. It has a soft outside and firm inside core. It is available in white, 100% super soft, preshrunk downproof cotton with double stitching and German cotton piping. It is packaged in an individual white cotton fabric bag with handles.
  • Pillow Protector – Keep your pillows clean and fresh with our 235 thread count 100% cotton pillow protector. Beautifully constructed with an invisible zipper and tear drop pull it is available in white.
  • Mattress Pad – This Mattress Pad is white with elastic anchor bands on all four corners and it is 39"x80" (extra long).
  • Feather Bed – 235 thread count baffle box construction filled with our hypoallergenic CentroClean™ feathers and down, this feather bed is covered in a double layer of 100% preshrunk, super soft, down proof white cotton. The 2½” baffle box construction has invisible seams, double stitching, and German cotton piping in a 39x80 (extra long).
24. My daughter has a double/full size bed. What size comforter, sheets and duvet cover should I order?

We recommend that you order a queen-size comforter, duvet cover, and sheets.

25. What is a Feather Bed? How do I use it?

Feather beds are feather and down filled mattress toppers, which sit on top of the mattress pad and mattress and beneath the bottom sheet. They add extra loft, warmth, and comfort to the bed. We always recommend feather bed protectors for all feather beds. The 235TC (thread count), 100% cotton cover with invisible zipper closure will preserve the life of the feather bed and keep it hygienic, protecting it from dirt, Dust Mites and mold. The feather bed protector should be washed as frequently as your sheeting.

1. What is D.O.E.?

D.O. E. stands for Down On Earth® , Down Etc’s organic line of pillows and other bedding products.

1. Why do I need a Mattress Pad?

The mattress pad covers the mattress and protects it from soiling, moisture and Dust Mites. Mattress pads should be washable. Use double sided polyester/cotton quilted fabric for durability and washability.

2. Do I need a pillow protector if I’m going to use a pillowcase?

We recommend you protect your investment by using a pillow protector that zips closed on every pillow.

3. How often should I wash my pillows and comforters?

You should wash your pillows and comforters upon soiling or after any build-up of moisture in your room. Keeping your down bedding clean and thoroughly dry will prevent the build-up of dust or mold. We encourage you to use pillow protectors, duvet protectors, feather bed protectors, and mattress pads to create the most hygienic bed and to protect your investment.

4. What are Dust Mites?

Dust Mites are tiny bugs that live in your home. They measure 1/100th of an inch in length and feed off dust. Their waste is a major cause of allergies and asthma. They love warm, humid areas filled with dust. To prevent Dust Mites in your home. It is essential to keep your home free of dust and moisture. Pillow protectors and mattress pads help to keep your pillows and mattresses clean and free of Dust Mites. Clean the protectors frequently.

5. How often should I wash my pillows and comforters?

You should wash your pillows and comforters upon soiling or after any build-up of moisture in your room. Keeping your down bedding clean and thoroughly dry will prevent the build-up of dust or mold. We encourage you to use pillow protectors, duvet protectors, feather bed protectors, and mattress pads to create the most hygienic bed and to protect your investment.

6. I stored my down comforter for the winter and it started to smell. Why?

If you store your down products (Comforters, Pillows and Feather Beds), never put them in plastic bags or containers. Down is a natural product – it needs to breathe. If these products are enclosed in a plastic bag with no breathing holes, moisture can build up and they may begin to smell. Always store down products in cotton bags or breathable containers in a dry area with proper ventilation. In the event your down products do develop an odor, air them outside of the protector in sunlight or place them in the dryer on the lowest heat setting to absorb the moisture and eliminate the odor. Include three fresh tennis balls in the dryer to agitate the fill.

1. How do I edit my shopping cart?

Before you click on the 'Submit Order' button at Checkout, return to your Shopping Cart and edit items. If you have already submitted your order, simply call us at 415-348-0084 and we would be pleased to assist you in changing your order.

2. How do I use my Down Etc gift card?

You can redeem your gift card online during Checkout. Simply type in your gift card number during Checkout. You may redeem more than one gift card on an individual order, and you can also combine a gift card with a credit card payment. If you have any questions regarding your gift card use, simply call us at 415-348-0084 and we would be pleased to offer assistance.

3. I have a promotion/coupon code; where do I enter it to receive my discount?

Simply type in your promotion/coupon code in the box titled Coupon Code during your Checkout. Promotion/coupon codes cannot be combined unless specifically disclosed in the promotion/coupon. Promotion/coupon codes cannot be used on the purchase of Gift Cards. Promotion/coupon codes are only valid for purchases made on www.downetc.com. If you need help, call us at 415-348-0084 and we would be pleased to offer any assistance.

4. Why do I receive emails from downetc@downetc.com?

Down Etc distributes emails from downetc@downetc.com or info@downetc.com. These email addresses are used for marketing emails as well as order and shipping confirmation emails that you may receive from us. We notify customers when they subscribe to our preferred email list that they will be receiving emails from us. Adding this address to your email address book will ensure that the special offers, promotions and news from downetc@downetc.com get delivered to you. If you would like to stop receiving emails, please unsubscribe or contact us for assistance.

1. How long will it take before I receive my Down Etc products?

Orders placed by 12:00 P.S.T. for products that are in stock should be processed and shipped within 2-3 business days. Processed orders are typically shipped via UPS Ground, which takes 1-5 business days, depending on your delivery area. For most in-stock items, you can expect to receive your order within 3-8 business days of placing your order. Please contact us at 415-348-0084 for shipping estimates outside the contiguous 48 states.

2. What happens if I receive the incorrect product or I want to return my purchase?

In the event you receive the incorrect product or wish to return a product, please contact us at 415-348-0084 or by emailing us at logistics@downetc.com within 5 days of your receipt of the product so we may provide you with a Return Authorization. Down Etc will accept your return of unused merchandise if you contact us within 5 days of your receipt of the product and the product has not been slept on. Due to the nature of our products, we cannot accept returns of products that have been slept on. Depending on the method you use to return your package, please allow up to 14 business days from the day you ship your return for your return to be processed and your account credited.

Returned products will be returned to:

Down Etc
ATTN RETURNS
305 Adrian Road
Millbrae, CA 94030

If you need extra assistance in determining the best products for your sleeping needs, we would be pleased to assist you. Your satisfaction is our goal. Simply call us at 415-348-0084 or email us at logistics@downetc.com.

3. An item I ordered is on back order. What does that mean?

A back ordered item is a product that is not currently in stock. No worries, we have ordered more and they will be arriving shortly. We will not charge your credit card for the item on back order until it is shipped to you. If you have questions about the availability of a back ordered item, simply call us at 415-348-0084 or email us at logistics@downetc.com and we would be pleased to offer any assistance.

If the product is not in stock, you will be contacted and offered an opportunity to wait until it is in stock, to substitute a different product, or to cancel the order.

4. How do you ship my order and what is the cost of shipping?

Down Etc ships via UPS Ground, unless otherwise specified. Processed orders are typically shipped via UPS Ground, which takes 1-5 business days, depending on your delivery area. For most in-stock items, you can expect to receive your order within 3-8 business days of placing your order. Please contact us at 415-348-0084 for shipping estimates outside the contiguous 48 states.

Shipping charges are based on the size of the purchase. Orders over $150 ship free of charge. Orders of $150 and under ship with the following charges:

Total Order Shipping Charges
Up to and including $25.00 $9.95
$25.01 and up to and including $100.00 $19.95
$100.01 and up to and including $150.00 $29.95
$150.01 and Over Free Shipping

5. I received a split order?

Down Etc will ship orders in multiple boxes if one or more of the items in your order have been placed on back order. A back ordered item is a product that we do not currently have in stock, but will be arriving shortly. Finally, your order may have contained too many items to fit in our largest box size and, in this case, we will package your order in multiple smaller boxes.Down Etc does not charge additional shipping for multiple shipments unless you have requested shipping to more than one address. Requesting multiple addresses must be done via telephone. If you have additional questions, simply call us at 415-348-0084 and we would be pleased to offer any assistance.

6. How long do I have to return or exchange an item?

In the event you receive the incorrect product or wish to return a product, please contact us at 415-348-0084 or by emailing us at logistics@downetc.com within 5 days of your receipt of the product so we may provide you with a Return Authorization.Down Etc will accept your return of unused merchandise if you contact us within 5 days of your receipt of the product and the product has not been slept on. Due to the nature of our products, we cannot accept returns of products that have been slept on. Depending on the method you use to return your package, please allow up to 14 business days from the day you ship your return for your return to be processed and your account credited.

Returned products will be returned to:

Down Etc
ATTN RETURNS
305 Adrian Road
Millbrae, CA 94030

If you need extra assistance in determining the best products for your sleeping needs, we are pleased to assist you. Your satisfaction is our goal. Simply call us at 415-348-0084 or email us at logistics@downetc.com and we would be pleased to offer assistance.

1. Do you live pluck?

The treatment of ducks and geese is important to Down Etc and to many consumers and retailers. Down Etc's team audits farms and slaughterhouses to evaluate how the animals are treated. We look at the living environments, transportation, slaughterhouse processes, feeding practices and other aspects relating to good husbandry prior to purchasing materials.
Down Etc controls both the quality of raw materials by focusing on quality management standards. Our products have gained the certificate of international textile environmental protection OKO-TEX STANDARD 100 and implemented ISO 9002:2000 and ISO 14001. We maintain long term relationship with our suppliers and constantly monitor the supply chain to ensure best practices on raw materials.
Our advanced testing laboratories test all raw materials and constantly survey feather and down quality to make sure they meet our standards. Down Etc maintains thorough records of every batch.

2. Where do down and feathers come from?

The majority of down and feathers are a by-product of the food processing industry. Food products are the main value of duck and geese farming. Down and feathers are collected during the food-preparation process.

These instructions will give you general ideas for the care of products; for detailed information, please see the care labels or the technical data specifications.


DOWN & FEATHER PRODUCTS (Pillows, Comforters, and Feather Beds)

1. How often should I wash my pillows and comforters?

You should wash your pillows and comforters upon soiling or after any build-up of moisture in your room. Keeping your down bedding clean and thoroughly dry will prevent the build-up of dust or mold. We encourage you to use pillow protectors, duvet protectors, feather bed protectors, and mattress pads to create the most hygienic bed and to protect your investment.


2. How should I wash my pillows?

Down and feather pillows and Aquaplush® hypoallergenic down alternative pillows should be laundered if there are visible stains or noticeable odors on the pillows. They should be laundered in hot water and a mild detergent in a washing machine large enough to allow movement of the pillows in the drum. Pillows should be thoroughly dried to kill dust mites and to prevent mold growth. Down and feather pillows should be dried along with dryer balls or clean tennis balls in order to open up the down and create maximum fluff. Pillows should be laundered at least every 6 months. Even if down pillows do not need laundering, they will benefit from being placed in the dryer for 3 to 5 minutes on low heat to open the down thereby fluffing and refreshing the pillows.


3. I stored my down comforter for the winter and it started to smell. Why?

If you store your down and feather products (Comforters, Pillows, and Feather Beds), never put them in plastic bags or containers. Down and feathers are natural products – they need to breathe. If these products are enclosed in a plastic bag with no breathing holes, moisture can build up and they may begin to smell. Always store down and feather products in cotton bags or breathable containers in a dry area with proper ventilation. In the event your down and feather products do develop an odor, air them outside of the protector in sunlight or place them in the dryer on the lowest heat setting to absorb the moisture and eliminate the odor. Include three fresh tennis balls in the dryer to agitate the fill.


4. When I wash my down comforter, I can’t seem to get it to dry quickly. What do I do?

Use a front load dryer at its lowest heat setting and include three fresh tennis balls, a clean pair of white tennis shoes, or a similar item to agitate the fill. You may have to re-position the comforter in the dryer as it begins to dry. It is very important that you dry your comforters and pillows thoroughly in order to avoid mildew. This may take some time.


5. Is it true that you are supposed to change your pillows once a year? How often should I get new pillows?

If you keep your pillows clean, it is not necessary to replace them once a year. Pillow protectors used on all pillows will prevent soiling and the buildup of dust or moisture inside of your pillows. When cleaning your pillows make sure they are thoroughly dried to prevent any build-up of dust or mold. Wash your pillow protectors frequently. As long as your pillows are kept clean and free of moisture, you should not have to replace them for years.
However, pillows should be replaced if stains and odors cannot be removed by laundering. If foam pillows have lost their shape, become lumpy, or refuse to bounce back when folded in half, they should be replaced. When down or feather pillows have lost their fluffiness following drying, they should be replaced. Down Etc’s Aquaplush® and Rhapsody Wrap pillows should be replaced at least every 12-24 months as a result of the unavoidable accumulation of body oils, dead skin, and dust mites, in spite of laundering, as well as the loss of structure and shape.


6. What are Dust Mites?

Dust Mites are tiny bugs that live in your home. They measure 1/100th of an inch in length and feed off dust. Their waste is a major cause of allergies and asthma. They love warm, humid areas filled with dust. To prevent Dust Mites in your home, it is essential to keep your home free of dust and moisture. Pillow protectors and mattress pads help to keep your pillows and mattresses clean and free of Dust Mites. Clean the protectors frequently.


7. When I received my down comforter/pillow in the mail, it looked flat. I expected it to be fluffier. What do I do?

Just add air. Down is a natural product and needs to breathe. The down products have been compressed for shipping. All of the air has been pushed out. Just add air by fluffing your down product and letting it breathe outside of the packaging or any sheeting to fluff it up. Once the down clusters entrap air, they fluff up and regain loft. Comforters are made using only the finest quality all natural fills and fibers. With proper care, your down/feather products should last for many years.


8. How do I select the best down comforter for me?

Picking the best down comforter is a matter of personal preferences. All comforters are available in 3 weights: Summer Weight (light weight), Fall Weight (medium weight) and Winter Weight (heavy weight). Depending how you like your bed to look and feel, we can help determine the comforter that is right for you. Do you like a warm and fluffy bed, or do you get hot at night and like a lighter comforter? Do you like a tailored look for a platform bed? We have the comforter for you.


9. When I sleep on down pillows, my allergies act up and I have trouble breathing. Can I be allergic to down?

All products are cleaned using our CentroClean cleaning process that removes the allergens from the down and feathers. Often when people are allergic to down, it has not been cleaned properly or the product has not been cared for properly and has developed dust or mold, which is the actual cause of most allergic reactions. Often people are allergic to the dust not the actual down. If you do find that you are allergic to down, we would like to recommend one of our down alternative pillows and blankets. They are all hypoallergenic. Consider Down Etc’s AquaPlush® Hypoallergenic Polyester Pillow, Fairfax Hypoallergenic Polyester Pillow, or AirDuci® Latex Surround Pillow.


DOWN & FEATHER ALTERNATIVES

1. Can I put Down Etc’s Essential Memory Foam Pillow in the washing machine and dryer?

No, the Essential Memory Foam Pillow should not be placed in the washing machine or dryer as these will break up the solid foam. Spot clean with gentle detergent or rinse with water and dry thoroughly in a well-ventilated area.


2. How should I care for Down Etc’s AquaPlush® Hypoallergenic Polyester Pillow, Fairfax Hypoallergenic Polyester Pillow, or AirDuci® Latex Surround Pillow?

Down Etc’s AquaPlush® Hypoallergenic Polyester Pillow and Fairfax Hypoallergenic Polyester Pillow can be machine washed in cold or warm water and tumbled dry in a front load dryer.
Down Etc’s AirDuci® pillow should be spot cleaned only. Down Etc’s AquaPlush® Hypoallergenic Polyester Comforter should be machine washed in cold or warm water with mild detergent. Tumble dry low. Do not use bleach or fabric softener.


3. How do I care for Buckwheat pillows?

Do not wash Buckwheat Pillows in the washing machine. You should not get buckwheat hulls wet. The pillow cover can be washed after the buckwheat hulls have been removed.


BATH PRODUCTS
(Towels & Terry Robes)

1. How do I care for terry towels and robes?

Terry towels and robes can be machine washed in cold or warm water with like colors in the delicate cycle. They can be tumbled dry. Do not bleach. Avoid contact with products containing Benzoyl Peroxide as they may cause bleaching.


2. Why does the border on my towel shrink after drying?

Borders on a towel can shrink when they are over-dried. Make sure to dry sheets and towels in separate loads. Towels should only be dried with other towels to prevent over-drying.


SHEETING

1. How do I care for Down Etc’s sheets?

Machine wash warm with gentle cycle at 40ºC (104ºF) Do not bleach. Tumble dry low. Remove promptly from dryer and iron as necessary.


2. Can I wash my pillow protectors and how often?

Pillow hygiene requires all pillows be covered with pillow protectors with zipper closures. Pillow protectors are an effective barrier against dirt, drool, and spills, and they are cheaper and easier to launder than pillows. If possible, pillow protectors should be removed and laundered with pillow cases. Pillow protectors must be laundered when there are visible stains or noticeable odors on the pillow protectors. If stains cannot be removed with laundering, the pillow protectors should be replaced. Be certain all zippers are closed prior to laundering pillow protectors and launder them with other pillow protectors or similar items.


MATTRESS PADS

1. How do I care for Down Etc’s LilyPads® mattress pads?

Machine wash in cold or warm water with mild detergent. Tumble dry low to medium heat. Do not use fabric softener during the wash cycle or dryer sheets while drying. The fabric softener will damage and/or remove the waterproof coating that is on the surface of the pad.


APPAREL

1. How do I care for my Down Etc robes?

Dry clean or machine wash in warm water. Do not bleach. Tumble dry.


TIARA SILKS®

1.Can I wash the Tiara Silks® pillow cases?

Hand wash or machine wash on delicate in cold water and lay flat to dry.


STAIN REMOVAL

1. How do I remove lipstick, eye shadow, and other make-up from my linens?

Sponge blot the stain with ammonia and rubbing or with dry cleaning fluid. How long the stain has been allowed to sit can affect how well the stain will able to be removed. Dishwashing soap, such as Dawn, can be effective for treating these stains also. For really stubborn stains, take the item to a drycleaners before the item has been dried in a drier. There are a lot more options for treatment in those facilities. If the items have already been treated, washed and dried… the post-treatment drying may already have set in the stains.