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For White Glove Customer Support, contact our Pillow Butler to answer any of your questions. From what pillow is best for your sleeping style to how to select the best sizes for your sheets and comforters, our Pillow Butler offers concierge quality customer service. Available Monday through Friday from 9:00 A.M. to 5:00 P.M. Pacific Time at 1.866.downetc/1.866.369.6382.
Ask the Diva
Who said Divas have thick skin! Not me. When I wanted to find the ultimate spa toweling that was soft, super absorbent, natural with no dyes and exclusive we developed the Silk Wash collection. Love the hand mitt, head towel for drying your hair and the wash cloth. I keep a set in the shower and another at the sink. The gel pack is soothing and keeps my Diva skin rosy and my achey muscles under control! I pack them in my bag when I'm on the road too.
Rinse in cold water. Towel dry.
Down Etc product orders are processed within 3 -5 business days and shipped via UPS Ground, unless otherwise specified. Our shipping charges are based on your total order cost. See the chart below or visit our Shipping Tab. Shipping is free for orders over $150.
|Total Order||Shipping Charges|
|Up to $25.00||$9.95|
|$25.01 - $100.00||$19.95|
|$100.01 - $150.00||$29.95|
|$150.01 - and Over||Shipping is free|
Currently, we do not ship internationally through our website. If you are interested in international shipments, contact us at 1.866.369.6382.
|Name||Down Etc Gel Pack - "Wash Me Tender" Cold or Hot Therapy Pack|
|Size||4 x 5|
|Description||Wonderfully soothing, the innovative and naturally organic CoolCalm cold therapy gel pack can be tucked inside our Silk Wash Wash Mitts to cool hot flashes and irritated skin or directly on your skin. Treat injuries and reduce inflammation and swelling through the use of natural hot and cold therapy.|