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For White Glove Customer Support contact our Pillow Butler to answer any of your questions. From what pillow is the best for your sleeping style, to how to select the best sizes for your sheets and comforters, our Pillow Butler offers concierge quality customer service. Available Monday through Friday from 9:00AM to 5:00PM Pacific Time at 1.866.downetc / 1.866.369.6382.
Ask the Diva
One thing the Diva knows is how to give! You can be just like me and give the gift of luxury, the gift of Down Etc. With Down Etc's gift card your friend or loved can enjoy Down Etc products. Be down with giving!
Down Etc product orders are processed within 3 -5 business days and shipped via UPS Ground, unless otherwise specified. Our shipping charges are based on your total order cost. See the chart below or visit our Shipping Tab. Shipping is free for orders over $150.
|Total Order||Shipping Charges|
|Up to $25.00||$9.95|
|$25.01 - $100.00||$19.95|
|$100.01 - $150.00||$29.95|
|$150.01 - and Over||Shipping is free|
Currently, we do not ship internationally through our website. If you are interested in international shipments, contact us at 1.866.369.6382.
|Description||The gift of luxury, the gift of Down Etc. With Down Etc gift card provide a friend or loved one the gift of Down Etc products. Available in denominations up to $1500.00, it arrives by email. The gift card can be used for purchases online or at our San Francisco retail store. Our gift cards have no fees and never expire. Promotional discounts may not be used towards the purchase of a gift card. Gift cards are not subject to state and local sales tax or delivery charges. If these charges appear within your checkout screen they will not be included on your credit card.|