For White Glove Customer Support contact our Pillow Butler to answer any of your questions. From what pillow is the best for your sleeping style, to how to select the best sizes for your sheets and comforters, our Pillow Butler offers concierge quality customer service. Available Monday through Friday from 9:00AM to 5:00PM Pacific Time at 1.866.downetc / 1.866.369.6382.
One thing the Diva knows is how to give! You can be just like me and give the gift of luxury, the gift of Down Etc. With Down Etc's gift card your friend or loved can enjoy Down Etc products. Be down with giving!
Down Etc ships via UPS Ground, unless otherwise specified. Processed orders are typically shipped via UPS Ground, which takes 1-5 business days, depending on your delivery area. For most in-stock items, you can expect to receive your order within 3-8 business days of placing your order. Please contact us at 415-348-0084 for shipping estimates outside the contiguous 48 states. Shipping charges are based on the size of the purchase. Orders over $150 after discounts applied ship free of charge. Orders of $150 and under ship with the following charges:
$25.01 and up to and including $100.00
$100.01 and up to and including $150.00
$150.01 and Over (after discounts applied)
For further details on Shipping & Returns, please click here.
The gift of luxury, the gift of Down Etc. With Down Etc gift card provide a friend or loved one the gift of Down Etc products. Available in denominations up to $1500.00, it arrives by email. The gift card can be used for purchases online or at our San Francisco retail store. Our gift cards have no fees and never expire. Promotional discounts may not be used towards the purchase of a gift card. Gift cards are not subject to state and local sales tax or delivery charges. If these charges appear within your checkout screen they will not be included on your credit card.