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For White Glove Customer Support, contact our Pillow Butler to answer any of your questions. From what pillow is best for your sleeping style to how to select the best sizes for your sheets and comforters, our Pillow Butler offers concierge quality customer service. Available Monday through Friday from 9:00 A.M. to 5:00 P.M. Pacific Time at 1.866.downetc/1.866.369.6382.
Ask the Diva
Protect your mattress by investing in the premium pad on the market. Lily Pad waterproof mattress pads protect your mattress and offer soft comfort. The fabric is breathable and noiseless while providing protection from spills. What more could the Diva ask of a mattress pad? Not a thing.
Dry clean or wash cold in a large dryer with mild detergent. When drying, set your dryer on its lowest heat settings and include 3 clean tennis balls, a pair of white tennis shoes, or similar items to agitate the fill.
Down Etc product orders are processed within 3 -5 business days and shipped via UPS Ground, unless otherwise specified. Our shipping charges are based on your total order cost. See the chart below or visit our Shipping Tab. Shipping is free for orders over $150.
|Total Order||Shipping Charges|
|Up to $25.00||$9.95|
|$25.01 - $100.00||$19.95|
|$100.01 - $150.00||$29.95|
|$150.01 - and Over||Shipping is free|
Currently, we do not ship internationally through our website. If you are interested in international shipments, contact us at 1.866.369.6382.
|Name||Lily Pad Waterproof Mattress Pad|
|Description||Our ultimate mattress pad, the Lily Pad is made of 100% cotton damask fabric with a quilted face. It provides motionless, noiseless, and breathable protection from spills for your mattress. An ultra fresh finish prevents sweating. Fits your mattress height up to 18". Packaged in non-woven reusable tote bag with handle.|