The Pillow Butler Program – Five Star Treatment at Home

down etc pillow butler program

At Down Etc, we pursue our core belief in the “art of the bed” while, at the same time, providing each customer with the foundation for a great night’s sleep.  In a world filled with luxury bedding, this combination of form and function makes Down Etc unique.  Our unique approach is exemplified by our Pillow Butler Program. Originally designed for high-end hotels to assist their guests in selecting the perfect pillows for their stays, Down Etc now brings this “white glove” service directly to you. 

From Head to Toe

As its name suggests, the Pillow Butler Program began with pillows.  Now, Down Etc has expanded the service to assist you in selecting all of the soft goods that go on the "Top of the Bed” to provide you with a great night’s sleep.  We’ll start at the head of the bed with the pillow and we’ll discuss the selection of everything else, from mattress protectors to comforter covers, in future posts. 

Beginning with the Pillow

Down Etc manufactures a wide array of pillows in different shapes and sizes utilizing a variety of fills and fabrics.  However, offering an extensive collection of luxurious pillows is simply not enough.  To provide a great night’s sleep, a pillow must meet the particular needs of each sleeper.  Identifying these needs and pairing them with the perfect pillow is a task at which the team at Down Etc excels.

We suggest you begin by giving our Pillow Specialists a call.  We’ll ask some questions and then listen to the answers.  For example: Do you sleep on your stomach, back, side, or a combination of all three?  Do you read in bed, work in bed, play in bed, or reserve bed for sleeping?  The information you provide will go no further than allowing us to help you select the pillows that will work best for you.

Next, our Pillow Specialists will walk you through the variety of fills, fabrics, sizes, and styles available on our website.  We won’t stop until you’ve selected the pillows that meet both your comfort and aesthetic needs.  We can even assist you with the ordering process.  Once you’ve received your pillows, we want to hear from you again.  Let us know what worked and what could be better and we’ll go from there.  

Down Etc | 305 Adrian Road, Millbrae, CA 94030 | Available Monday through Friday from 9:00AM to 5:00PM Pacific Time at 1.866.downetc / 1.866.369.6382 | downetc@downetc.com | www.downetc.com